Shipping and Return Policy

As part of LuxaHamp commitment to providing exceptional service to our customers, we have established the following Shipping & Return Policy to ensure a seamless and satisfying shopping experience.

Shipping Policy

At LuxaHamp, we offer the following shipping methods to deliver your online gift hampers: standard shipping, expedited shipping, and overnight shipping. The delivery timeframes for standard shipping typically range from 3-5 business days, while expedited and overnight shipping options are available for those in need of quicker delivery. Shipping costs are calculated based on the weight of the package and the destination address. We also offer international shipping to select countries, with shipping costs and delivery timeframes varying based on the destination.

Order Processing

Upon placing an order with LuxaHamp, customers will receive an order confirmation email detailing their purchase. This email will include the order number, itemized list of purchased products, and shipping address. Customers can easily track the status of their order by using the provided tracking number on our website. It is important for customers to ensure the accuracy of their shipping address at the time of purchase to avoid any delivery delays or issues.

Return Policy

We understand that there may be instances where a customer needs to initiate a return. Eligible items for returns must be in their original condition and packaging, and should be initiated within 2 days of the arrival date. The return process involves contacting our customer service team to obtain a return authorization, after which customers can send back the item using a trackable shipping method. Once the returned item is received and inspected, we will initiate the refund process using the original method of payment. Please note that return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

In the rare event that a customer receives a damaged item, we require them to report it to our customer service team within 12 hours of receiving the package. Customers should provide photographic evidence of the damaged item for our records. Similarly, if an incorrect item is received, customers should contact us immediately to arrange for the return of the item and the shipment of the correct product.

Contact Information

For any inquiries or assistance regarding our Shipping & Return Policy, customers can reach out to our customer service team through the contact information provided on our website.

Effective Date

This Shipping & Return Policy is effective as and applies to all purchases made on LuxaHamp website. We reserve the right to update or modify this policy at any time, and any changes will be communicated to our customers through our website.

We hope that this policy provides clarity and assurance to our valued customers, and we remain dedicated to delivering exceptional products and services at LuxaHamp.